- We’ll ask which email to send it
to and
- Whether you want to stop paper bills or continue to have them delivered
4. Verify the email we send you to confirm your email address is correct.
Sign up
now and contribute to saving the environment! If you have any questions or have
particular concerns, we would love to hear from you, e-mail us at
ccc@btc.com.bh
We have also put together some FAQ’s to answer your immediate questions.
FAQs
1. How can I activate e-Billing?
a) log into e-services through batelco.com
b) go to e-billing.
c) select the required circuits and click “activate”
d) enter the e-mail address and select your choice of stopping “stop printing my
bill”
e) click “Continue” and validate your e-mail.
2. How can I stop paper bills?
If e-billing is not activated then follow the steps
above FAQ
1. If e-billing is activated then:
a) log into e-services through batelco.com
b) go to e-billing.
c) select the required circuits and click “Stop printing bills”
3. What if I needed the paper bill again after I disabled my physical bills?
You
can simply print your bills from the e-Services portal by opening the PDF version
of your bill and clicking ‘Print’. These PDFs are identical to the ones sent to
you through post. If you still need Batelco to post your physical bills again, you
can do the following:
a) Log in to e-services through batelco.com
b) Go to e-billing.
c) Select the required circuits and click “Enable Printing Bills”.
d) You will receive
your paper bill with the next billing cycle.
4. Can I have different e-mails defined
for different circuits?
Yes.
You can define one e-mail for many circuits by selecting
the circuits required, or you may select each circuit separately and enter the e-mail
address required for that circuit.
5. Can I send the e-bill to more than one e-mail
address?
To ensure data privacy, through e-Services we only enable you to enter
your main e-mail address. If you wish to push the e-mail to more than one person,
then upon receiving the e-Bill you can forward the content to the required person(s).
6. How can I validate my e-mail?
Once you register for e-Billing, a message will
be sent to the e-mail address you have entered. Click on the verification link available
in the message. Your e-mail will be verified and hence e-Billing will be activated.
7. How to de-activate e-Billing for my circuits?
a) log into e-services through batelco.com
b) go to e-billing.
c) Select the required circuits and click “deactivate”.
Note that by deactivating e-Billing, the paper bills will be activated and posted
to your mailbox.
8. How can I change the e-mail address I have defined for my circuits?
a) log into e-services through batelco.com
b) go to e-billing.
c) select the required
circuits and click “Change email”.
d) enter the new e-mail address e) click “Continue”
and validate your new e-mail.
9. What if I have a problem with the process?
We have
worked hard to design a smooth process; however we would welcome any feedback to
improve. Please contact 196 if you have any issues.
10. Why is Batelco doing this?
Part of our commitment to the environment is to look into means to reduce our environmental
foot print. By all of us using e-Bills, we are substantially reducing our use of
energy, paper and chemicals each month. As a prestigious Bahraini company we invest
heavily in new technologies and we believe that we should take the lead in these
online initiatives as well.